ROCKY MOUNTAIN MUSIC REPAIR

Front Desk Associate - Job Description

Rocky Mountain Music Repair is looking for a friendly, organized, music-savvy person to join our front-of-house team! You’ll be the first smile customers see, the voice on the phone, and the steady force helping students, parents, teachers, and community musicians feel supported and cared for.

Primary job functions include but are not limited to:

• Front Desk & Customer Service

  • Greet customers and maintain a welcoming, inclusive shop atmosphere

  • Answer phones, return messages, assist walk-ins

  • Create and manage repair tickets and maintain our repair due-date board

  • Maintaining list of retail items needed to be ordered.

  • General shop cleaning & organization

  • Accurate check-in and check-out of instruments and supplies

 

• Retail & Sales

  • Stocking Retail Area & Care Kits; Track Items Needing Reorder

  • Place orders of accessories

  • Create seasonal displays

  • Quarterly & Yearly Inventory Counts

  • Assist with rentals, returns, customer questions & Keep Rental Inventory

  • Sales of Instruments and Accessories

  • Process online orders and in-store pickups

 

• Repairs & Shop Support

  • Cleaning ,Polishing & Oiling Instruments (training provided)

  • “Refurb” – Clean cases, bag mouthpieces

  • RMMR stock horns, customer horns and rental refurbishments

  • Assist techs with simple tasks during busy seasons

  • General shop tidying

 

Prior Qualifications and What We’re Looking For

• Applicant should have a knowledge of basic music needs for all instruments.Prior experience in Music Education is preferred but not required

• Strong Organizational skills

• Applicant should be able to confidently recommend products to beginning students and parents, and should be knowledgeable enough to make good suggestions and be able to upsell sales.

• Prior Customer Service experience is preferred, and applicant must have a good demeanor and ability to interact with customers of all types.

• Comfortable learning POS computer systems

• Willingness to jump in and help wherever needed.

• Ability to lift/move heavy instruments such as tubas, sousaphones and bari saxes.

 

Work Environment

• Applicant will be working in proximity to minors, so a background check will need to be passed.

• Rocky Mountain Music repair does not tolerate the use of drugs or tolerate employees being under the influence of drugs while working.

• You must be okay with working in an environment that contains a dog and a thirteen year old.Our daughter comes to work every day in the summer and our puppy is here most days too.

• Instruments can be heavy,must be able to lift/or move heavy objects such as a tuba or sousaphone.

• There will be times of the year where additional hours outside the normal business times will be required. Most notably, during back to school season at rental nights in the evenings, in mid-December at School Secret Santa event, and in the spring time for Bringing Music to Life instrument drive on a Saturday and the occasional Saturday during August/September.These times will be scheduled and discussed well in advance.Everyone in the company is expected to be understanding and flexible during these times of year that are so important to future growth.

• Days & Hours of Job:

  • Monday – Friday 9:40am-6:10pm

 

Media

RMMR is active on multiple media platforms (social media, print media, TV media, etc.) as we love to showcase new product, awesome repairs, and anything else music related.  By accepting a job at RMMR you agree to give consent to record, videotape and photograph your image and/or voice to be used in media/advertising settings.  There is no additional or special compensation and you may not be informed in advance of the specific use of the image.

 

Benefits

We strive to provide a competitive and sustainable pay scale for our employees.  Compensation will be based upon skill & experience.  Compensation will be reviewed after 1 year of employment during yearly performance reviews.

• Holidays

  • We provide six (6) paid holidays per year.These holidays will count as an eight (8) hour work day based on hourly pay.These holidays are: New Year’s Day, The Fourth of July, Thanksgiving and the day after Thanksgiving, Christmas, and either Christmas Eve or the day after Christmas depending on the calendar.Holidays will take effect immediately upon hire.

• Vacation

  • Employees earn one (1) hour of paid sick leave for every thirty (30) hours worked, not to exceed forty (40) hours each year.That amount will increase to eighty hours after 3+ years of employment.

  • Accrual begins on the first day of employment, and vacation time may be used after 90 days of full-time employment, with an average of 38 hours a week.

  • Vacation accrual will be reset at the anniversary date of employment, they can be rolled over with a cap of 15 days.

  • If employment ends, unused vacation days are paid out.

  • Vacationsmay not be taken between August 1st and September 30th without special permission from the employer.

• Sick Days per Colorado Law

  • Employees earn one (1) hour of paid sick leave for every thirty (30) hours worked, not to exceed forty-eight (48) hours each year

  • Equate to six (6) day of sick pay per year. (on average, full-time employees would accrue a sick day about every 6 weeks)

  • If employment ends, unused sick days do not get paid out.

  • Sick day accrual starts on the first day of employment and will be reset each anniversary.

• Colorado Secure Savings Program

  • Employees are automatically signed up for the retirement savings program, with the option to optout.

  • Roth IRA that is portable, stays tied to you and not your job so it stays with you.

  • Customize your contribution amounts, automatically starts at 5%

• Other Benefits:Employees of Rocky Mountain Music Repair get any retail items for personal use at the actual cost incurred by the business.

 

 

Compensation & Details

• Hourly:$22/hour, 40 hours a week.

• Paydays are every Friday for the previous week’s hours. Pay Checks use Direct Deposit.

• You will get a ½ hour break for lunch every day as required by law.

• There will be a 2 month orientation period. At the end of this period we will meet and discuss strength and weaknesses and evaluate your future with the company.We don’t anticipate any problems but for both of our benefits, we want to make sure we are all happy before moving forward.

• Proper safety attire is required when working on the shop.We have a relaxed dress code: generally jeans, collared shirt (or RMMR shirt) & closed-toe shoes.Required attire must include closed toe shoes and clothing in presentable condition (clean, no holes, big stains, etc.)

• If you are asked to do deliveries or represent the shop outside of normal working hours, a RMMR shirt will be provided to you (rental nights, marching shows)

 

At Rocky Mountain Music Repair, we believe music changes lives — and so does the environment in which it’s taught, supported, and shared. We’re thrilled to welcome a new team member who will help us inspire the next generation of musicians while maintaining a space where everyone feels comfortable, supported, and excited to learn.

Whether you’re helping a beginner get started, supporting a seasoned player, or simply offering a friendly face at the front desk, your work here will have a real impact. We’re proud of the community we’ve created and are excited to grow it with someone who believes in the power of music and human connection as much as we do.

 

Mission Statement:

We strive to create an environment that has integrity, provides quality repairs, and is fun.  Through civic involvement and treating our customers like family, we want to bring the joy of music to the people of our community.